We're going to walk with you through the entire journey not just send a caregiver.
Guiding Families Every Step of the Way
At Impact Home Care LLC, we understand that caring for a loved one involves much more than finding a caregiver. Families are often faced with navigating healthcare systems, insurance benefits, community resources, and difficult decisions.
That’s why we created Impact Concierge Services, a personalized support program designed to help families access the care, resources, and guidance they need with confidence. Whether you’re planning for the future, recovering from a hospital stay, or searching for the right home care services, our team is here to support you every step of the way.
Our Concierge Services Include
01
Long-Term Care Insurance Assistance
We help families understand and maximize their long-term care insurance benefits.
Our team can assist with:
- Reviewing eligible long-term care insurance policies
- Verifying available home care benefits
- Assisting with claim initiation
- Completing required paperwork
- Coordinating with insurance companies, when authorized
- Submitting required documentation for reimbursement, when applicable
- Providing ongoing support throughout the claims process
We assist clients with many long-term care insurance providers, including John Hancock and other eligible insurance companies.
02
Medicaid Waiver Guidance
Understanding Medicaid waiver programs can be confusing. Our knowledgeable team can help explain available programs, eligibility requirements, and the enrollment process.
We provide guidance regarding:
- Connecticut Home Care Program for Elders (CHCPE)
- Personal Care Assistance (PCA) Waiver
- Community First Choice (CFC)
- Acquired Brain Injury (ABI) Waiver Programs
03
Hospital-to-Home Transition Support
Returning home after a hospitalization can be overwhelming.
We help families prepare for a safe and successful transition by assisting with:
- Coordinating home care services
- Scheduling care to begin promptly after discharge
- Communicating with families and care teams
- Helping create a smooth transition home
04
Care Coordination
Our office works closely with clients, families, healthcare professionals, case managers, and community partners to help ensure services are coordinated and client needs are met.
05
Community Resource Referrals
When additional support is needed, we help connect families with trusted community resources and services that may enhance their care and quality of life.
06
Family Caregiver Support
Family caregivers deserve support too.
We provide education, guidance, respite care options, and compassionate assistance to help family caregivers feel confident and supported throughout their caregiving journey.
Why Families Choose Impact Concierge Services
01
Personalized guidance
02
Compassionate support
03
Assistance navigating complex care systems
04
Dedicated communication
05
Experienced professionals who truly care
06
One trusted team to help coordinate your care
More Than Home Care
At Impact Home Care LLC, our commitment extends beyond providing exceptional caregivers. We are dedicated to helping families navigate every stage of the caregiving journey with compassion, professionalism, and personalized support.
Because we believe that caring for someone means supporting everyone who loves them.
We don’t just provide care, we leave an impact.
Long-Term Care Insurance Assistance
At Impact Home Care LLC, we understand that applying for and using long-term care insurance benefits can feel overwhelming. Our team is here to guide you through the process and help you understand your available options.
If you have a long-term care insurance policy, we can assist you with navigating the claims process and determining whether your policy may help cover the cost of your home care services. We assist clients with many long-term care insurance providers, including John Hancock, as well as other eligible insurance companies.
Our Long-Term Care Insurance Assistance Includes
01
Complimentary review of your long-term care insurance policy
02
Verification of available home care benefits
03
Assistance with starting the claims process
04
Help completing claim forms and required paperwork
05
Coordination with your insurance company, when authorized
06
Assistance gathering and submitting supporting documentation
07
Ongoing support throughout the approval process
08
Submission of invoices and care documentation, when required for reimbursement
09
Education for clients and families about their policy benefits
10
Answers to questions regarding eligibility and covered services
Not Sure if You Have Long-Term Care Insurance?
Our team is happy to help review your policy and explain your benefits. If your policy provides coverage for home care services, we will guide you through each step of the process and help you maximize the benefits available to you.